Posted on Tuesday, August 7, 2018 by Sophie ProudNo comments


Would you be comfortable conducting an interview via text message? A recent study by LivePerson found that 73% of Brits prefer texting to phone calls – and some recruiters are using this to their advantage by offering interviews conducted entirely over messaging apps.


Research found, when speaking to a previous Accounting Supervisor candidate, a positive approach to the development of text message interviewing.

“People who are looking for a job are usually currently employed, so it was easier to answer questions in real time over text than have to call or delay the process. After sending my contact information to the agency through LinkedIn, a recruiter texted me... I didn’t think twice about it because I’d rather text than talk on the phone.”

However, we are not convinced that text interviews will overtake phone interviews. At MSS People we strive to form the best working relationship possible with our candidates and for that we feel speaking directly is key. Without this direct communication it would be almost impossible to ascertain whether a candidate’s skills, personality and attitude were a suitable match for our client and also to determine how the candidate would fit in with an organisations culture.

Nevertheless, we understand the needs of our candidates abundantly and if this style of communication better suits them and their current situation, we would be more than happy to oblige until a suitable time to speak directly arises. 

We have put together some useful hints and tips for texting interview responses:

Respond, But Do So Selectively

Most candidates haven’t encountered a text message interview before, so they may not respond to a text right away because it is either unfamiliar or they would prefer a human connection with a live recruiter on the phone. But if you choose not to engage, you may be self-selecting out of the interview process already — so don’t just ignore it.

However, it is worth screening these messages before responding. Some job hunters have fallen victim to text message scams, in which illegitimate companies request personal information. If you ever receive a message from a person asking for your name, address, date of birth, NI number or other personally identifiable information, do not respond. You can save the message and report it to your local authorities.

Keep It Professional

Text message interviews are one way to find out if an applicant has excellent writing skills and is professional, so treat your replies just as you would any other workplace communication. Avoid abbreviations like “Gr8! C U Soon” or “Thx for the invite!” as well as slang or other informal language. And don’t send any emojis — although you may just be trying to show personality, it can appear unprofessional to some recruiters and hiring managers.

You should also consider:

  • Your messages should be short and to the point — a good rule of thumb is to stick to the (former) Twitter limit of 140 characters or less.
  • If you need to send a long message, ask the recruiter to send their email address and use that method when replying.
  • Remember to use your spell check to find grammatical and spelling errors.
  • Only respond during regular business hours.

If you ever receive a text about a job you applied for, hopefully this article will be of assistance. If you want to receive an invite for an in-person interview, treat it as you would a live phone conversation, be as professional as you can and don’t be afraid to ask questions.

We would love to hear your opinions on this subject, please leave your feedback below.

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