MSS People are working with an established client who require a Customer Service Administrator to support customer service team in all areas including administration, order input and cost recovery.
Your main activities will include:
·Being responsible for your own, co-workers and stakeholders health and safety.
·Compile and produce any customer requested reports, such as OTIF, extra cost reports etc. within the timeframe required.Provide support to the customer service team in preparation and handling of all necessary documentation such as bills of lading, delivery notes etc.
·Request and communicate costs and rates where applicable and provide schedule information.
·Through the kickback report and review of the jobs after completion and with the guidance of the customer service team - review, advise the customer and recharge all applicable additional costs.
·With input from the customer service team, handle customer order requests and provide accurate and timely information about services, lead times and costs.
·Ensure key events of the transports are communicated immediately such as load and delivery confirmations.
·Through the creation of an order, ensure all the required details are captured in the system and communicate key requirements to other internal departments to ensure all customer requests are met
·Provide support to other administration teams in processing supplier invoices as and when required.
You must have:
Previous experience in customer service
Experience of managing a range of tasks in a prioritised structure
Maintaining good relationships with contacts internally and externally